For orders stocked in one of our warehouses, delivery typically takes around 3-10 business days. For products coming from our international warehouses, delivery can take between 7-15 business days, depending on your location.

Our warehouses are strategically located in Japan, Canada, Australia, the USA, and Hong Kong, allowing Hikari to serve a wide range of customers globally.

Our warehouses are stocked with a wide selection of products. In the event that the warehouse nearest to you is out of stock, we will ship from one of our other warehouses. This ensures that our customers receive their orders in a timely manner, regardless of their location.

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. However, we offer free shipping on orders over 59 dollors.

You are welcome to include additional items to your order as long as it is done before the packaging process has been completed, according to our partner warehouse regulations.

Please email our customer support team with the details of the items and quantities you wish to add. We will then send you an invoice for payment.

Customer Support: haikarispiritsjp@gmail.com

Your order will usually be shipped within 2-3 business days. However, please be aware that during the busy year-end season, shipping and delivery may take longer than usual.

There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify when we process a cancellation.

Once your order has been shipped, we are unable to cancel it. If you need to change delivery information, please contact us right away at hikarispiritsjp@gmail.com.

We offer a 7-days return & exchange policy.

Hikari does not cover the cost of return shipping. Once we receive the return at our warehouse, we will begin processing it within 2-3 business days.

Please contact us to initiate a return. Email: hikarispiritsjp@gmail.com

We understand how frustrating this situation can be. Once we confirm the item was defective, we will issue you a brand new item. If the item needs to be returned, we will cover the shipping costs.

We’ll provide return instructions for the damaged or defective item. Please complete this process within 10 days of the delivery date.

Yes, we do provide a message card service.

To check the delivery status of your package, please refer to the shipping notification email. If your order has not yet been shipped, you will not have received a shipping notification. In this case, contact us with your order number for the latest information.

If you know your tracking number, you can also track your package on the shipping carrier's website.

Hikari is an online store headquartered in Japan, operating exclusively through our digital platform. We gather products from various regions and dispatch them to you directly from our warehouse.