CANCELLATIONS

There is an 8% cancellation fee to cover transaction and processing costs.
5% is the non-refundable transaction fee charged by Shopify, and 3% covers our packing and handling costs incurred when preparing your order.

Once a tracking number has been issued, it means your parcel has already been handed over to the carrier and can no longer be cancelled.

If you need to change delivery information, please contact us right away at hikarispiritsjp@gmail.com.

RETURNS

We offer a 7-day return & exchange policy.

Due to the handcrafted nature of our products, all returned items must be completely unused, unopened, and in their original packaging.

This includes the outer box and all original seals and labels.
If the product packaging has been opened, or if any seal, label, or protective sticker on the outer box has been removed, broken, or tampered with, the item will not be eligible for return or refund.

If an item has been opened or used in any way, we sincerely regret that it will not be eligible for return or refund.

Please note that customers must ship the return within 7 days of receiving the item.
If the return is not shipped within this timeframe, we will be unable to issue a refund even if the item is sent back at a later date.

Please also note that Hikari does not cover the cost of return shipping for any type of return, due to the high cost of international postage. Customers are responsible for all return shipping fees.

Once we receive the returned item at our warehouse and confirm it meets the return conditions, we will begin processing the return within 2–3 business days.

To initiate a return, please contact us at: hikarispiritsjp@gmail.com

EXCHANGES

At Hikari Spirits, we only offer replacements for items that are confirmed defective or damaged, either upon receipt or if a defect is discovered within 10 days of delivery. Please note that minor abrasions from manufacturing or shipping are not considered defects.

The arrival date is recorded in our system based on your delivery signature. If you reach out after 10 days, we may not be able to confirm whether any issues were present upon delivery or resulted from usage. Therefore, requests submitted beyond this 10-day window are considered invalid.

REFUND

Once we receive and inspect your returned items, we’ll send you an email to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within a specific timeframe. For instance, credit/debit card refunds may take up to 30 days, while PayPal refunds are typically completed within 3-5 business days.

Please note that refunds apply only to the product cost; shipping fees are non-refundable. This means you’ll be responsible for both the initial and return shipping costs, with the original shipping fee deducted from your refund. Additionally, we are unable to refund any taxes, duties, or other charges paid when placing your order.

Policy on Undelivered Packages

At Hikari Spirits, we strive to ensure that your package is delivered to you successfully. However, if a package is marked as undeliverable and returned to us—or destroyed by the courier—due to unsuccessful delivery attempts, the following policy will apply:

Notification of Undelivered Package:

If a package cannot be delivered, we will notify the customer once using the contact information provided during checkout.

If the customer does not respond to this notification and the package is subsequently returned to us or destroyed by the courier, we are unable to issue any refund due to the international logistics costs and carrier handling policies.

Customer Responsibility:

The customer is responsible for contacting the logistics provider to arrange re-delivery or to pick up the package at the designated location. All courier information will be included in our notification.

Failure to take action after our single notification attempt may result in the package being returned to sender or disposed of by the courier. No refund will be provided in such cases.

Returned Packages:

If the package is returned to us due to failed delivery attempts and the customer does not respond to our single delivery notification, we regret that no refunds will be issued for the order.

Exceptions:

This policy does not apply if the issue arose from an error on our part or the logistics provider, in which case we will work to resolve the matter at no additional cost to the customer.

Policy Revisions:

Hikari Spirits reserves the right to amend or update this policy at any time without prior notice.

By placing an order with Hikari Spirits, you acknowledge and agree to this policy. If you have any questions or concerns, please contact our support team at hikarispiritsjp@gmail.com.

Hikari Spirits Team